Leaders: Don’t Focus On Customer Service

It might be time to jump off the customer service bandwagon and throw away all the manuals and modules that claim to be your “answer” to providing great customer service. That’s because you can’t begin to move the needle on your customer service until you: CREATE AN ORGANIZATION THAT HAS A SOUL. Seriously. An organization […]

The Important Thing Really Good & Really Bad Leaders Have In Common

I know, I know. There are HUGE differences between really good and really bad leaders. But, there is something really important that they both have in common. They have both made a choice to be the kind of leader they are. The really good leader has chosen to be a purpose-driven leader. They have decided […]